COVID-19 Action Plan

We are pleased to inform you that Sincerely Paul has been awarded the Official We’re Good to Go Mark.

“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

It goes without saying that what we have all gone through during this year has been unprecedented and sadly it is our industry that will most likely be the last to “come back”. With this in mind we thought it would be beneficial to you to see what Sincerely Paul is putting into place to help your guests feel safe once they start traveling.

Arrival Transfers, as directed vehicles and tours with a guide and separate driver

Drivers will no longer shake hands with guests upon arrival
Drivers will wear gloves and will wear a mask if requested
We will no longer be offering newspapers or magazines due to possible transfer of germs.
Drivers will offer the use of hand sanitizer if requested
All vehicles will have been deep cleaned and sanitised
Drivers will sanitise, door and boot handles, window power buttons, steering wheel and all instruments after every use of the vehicle.
Whereas it is not possible to install a screen on the E Class Mercedes as they block the side air bags and TfL (the licencing body) have said licences would be void, we have installed a screen on our Long Wheel Base Luxury Mercedes Minivans, which separates the driver from the passengers. These vehicles are subject to availability.
Drivers will be subject to Drivers Health checks before each assignment.
Drivers and vehicles will now have a reduced working day with the number of transfers ect being cut by 50% to ensure cleanliness and general well-being inside and outside of the vehicle – which allows the Driver ample time to carefully inspect and thoroughly sanitize the vehicle.

Attending the Theatre

Due to their different sizes and set ups it is difficult to say how the social distancing will be handled in each of the venues.
We will collate the different rules for the various venues as an when they are available
As currently social distancing will be active the capacity of the venues will be severely reduced and as such become “full” far quicker than normal.

Touring

Sincerely Paul, quite rightly, has a highly revered reputation for the bespoke tours that are put together for guests. Due to the current situation some changes have had to be made;

Entry to many venues and attractions will not be as easy as they were with many restricting the number that can enter during the day.
Many will be operating a pre-booked timed entry ticket
Due to the above two points, entry may not be possible for late bookings
Some venues or attractions may change their opening times with little or no notice
Once booked, venue tickets cannot be cancelled or changed in any way
As guides will (currently) have to practice social distancing from guests whilst touring, Sincerely Paul are looking at various ways including cutting edge technology which will greatly enhance the experience.
Currently it will not be possible to tour, with a guide only, for groups over six as with social distancing this would not be possible. In the event you have more than six guests you would require two guides.
Tours with more than six guests would be possible with one guide when using a guide and separate driver when having a Panoramic Tour when no venues are being visited. If visiting venues and attractions an additional guide(s) may be necessary.

Restaurants

In light of the current restrictions some restaurants may not find it viable to open and will remain closed. Please also refer to the new Tier System regulations at the end of the page.

Those that are able to comply and open will have a reduced capacity and as such will become full quicker than normal.
Some or all may require a credit card to hold a booking or a non-refundable deposit

In compliance with current regulations all visitors to Theatres, Restaurants and venues will have to leave their contact details. These will be held for 21 days after which they will be destroyed. This is so that the venues can alert visitors if someone who has visited contracts the virus.

As from Tuesday 02^nd December 2020, after the National Lockdown the following Tiers will be in place Nation Wide (UK Only)

New guidance for each tier

The Government has published new guidance on what people and businesses can and can’t do in each tier level, with effect from 2 December. Please see some key points of clarification provided for each tier.

Tier 1: Medium alert

Hospitality businesses– including cafes, restaurants, bars and social clubs – selling food or drink for consumption on their premises where this includes alcohol are required to provide table service only. In cinemas, theatres, concert halls and sports stadia, alcohol can be ordered at a bar to be consumed when seated in the auditorium or area where the screening/performance is taking place. This should be limited to only those with tickets. When it is to be consumed in the bar area itself, full table service must be provided.
Hospitality venues that do not serve alcohol may allow someone to order from the counter, but they must still consume their meal from a seat if eating in.
Tour groupsmust operate in line with social contact rules. This means that larger tours where groups of more than 6 interact will not be feasible.
Accommodation, such as hotels, holiday lets and guesthouses, may open but businesses must take reasonable steps to ensure that social contact rules are followed within their venues.

Tier 2: High alert

Pubs and bars may not provide alcohol for consumption on the premises, unless with a substantial meal, so they are operating as a restaurant. They may remain open for take-away services.
Other hospitality businesses – including cafes, restaurants and social clubs – can only serve alcohol with substantial meals. If they are a business which serves alcohol for consumption on the premises, they must be table service only. In cinemas, theatres, concert halls and sports stadia, alcohol can be ordered at a bar to be consumed when seated in the auditorium or area where the screening/performance is taking place. This should be limited to only those with tickets. When it is to be consumed in the bar area itself, it must be part of a substantial meal and full table service must be provided.
Hospitality venues that do not serve alcohol may allow someone to order from the counter, but they must still consume their meal from a seat if eating in.
Casinos, theatres, museums, bowling alleys, adult gaming centres and amusement arcades, funfairs, theme parks and adventure parks and activities, bingo halls, cinemas, theatres, concert halls and sports stadia may open but early closure (11pm) applies.
Tour groups must operate in line with social contact rules. This means that larger tours where different households or support bubbles (or groups of more than 6 if outdoors) interact will not be feasible.
Accommodation, such as hotels, holiday lets and guesthouses, may open but businesses must take reasonable steps to ensure that social contact rules are followed within their venues. People can still travel within Tier 2 areas to hotels and other guest accommodation with people in their household or support bubble. People who live in a Tier 2 area, must continue to follow Tier 2 rules when they travel to a Tier 1 area.

Tier 3: Very High alert

Businesses and venues selling alcohol for consumption off the premises can continue to do so as long as this is through takeaway, delivery service, click-and-collect or drive-through.
Food or alcohol purchased from a hospitality premises via takeaway or click-and-collect may not be consumed on any part of that premises, including beer gardens, as well as adjacent seating to the premises (with exceptions for motorway service areas, airports, seaports, the international terminal at Folkestone and public transport services although these places cannot sell alcohol after 11pm).
Accommodation such as hotels, B&Bs, campsites, holiday lets and guest houses must close with limited exceptions.
Businesses that remain open in law, but are located within accommodation, such as a spa within a hotel, can remain open.
Please note: These restrictions on accommodation do not apply between 22 to 28 December 2020. This means that accommodation may open during this period for people to stay in order to be located near their Christmas bubbles. However other restrictions, such as those on hospitality and social contact still apply – so people cannot mix with their Christmas bubble in a hotel, for example, unless a member of their bubble lives there permanently. Please see separate guidance for more information on the rules for social contact during the Christmas period (23 to 27 December).
Indoor play centres and areas, trampolining parks, casinos, bingo halls, bowling alleys, indoor skating rinks, amusement arcades and adult gaming centres, nightclubs and adult entertainment venues, laser quests and escape rooms, cinemas, theatres concert halls – other than drive-in events, broadcasting performances, training or rehearsal, circuses, snooker and pool halls (other than for elite athletes) must close.
Indoor attractions at zoos, safari parks, and aquariums, other animal attractions including farms, water parks and aqua parks, model villages, museums, galleries and sculpture parks, botanical or other gardens, biomes or greenhouses, theme parks, fairgrounds and funfairs, adventure playgrounds and parks, including ziplining, visitor attractions at film studios, heritage sites such as castles, stately homes or heritage railways, landmarks including observation wheels and viewing platforms must close.
Outdoor tourism and entertainment venues can remain open subject to following the relevant rules and guidelines.
Outdoor cinemas, theatres and concert venues can remain open for drive-in only, but must close at 11pm, other than for the purposes of concluding a performance which began before 10pm.
Outdoor events, such as funfairs can continue to happen in line with COVID-secure guidance – other than large outdoor performance events (performances, shows and screenings), which must be drive-in only.
Retail premises may open, other than shops situated inside closed premises that cannot be accessed directly from the street – retail premises within accommodation may also stay open.

Heritage locations guidance updates

In tiers 1 & 2 indoor and outdoor heritage sites can open to the public, subject to the relevant social contact rules. As heritage buildings and landscapes can be used for a multitude of different activities, organisations must check if individual activities are permitted under the rules in their respective tier. This includes caps on attendance at large indoor and outdoor events, where applicable.

In tier 3, indoor heritage attractions will be required to close. Outdoor heritage locations including historic parks, gardens, landscapes, and ruins and monuments open to the elements, can remain open as long as the social distancing rules are observed. In tier 3, such outdoor sites are subject to the rule of 6, whether you pay to access them or not (as public outdoor spaces similar to public parks).