Paul Pugh is a true gem. If he didn’t exist, P.G. Wodehouse would have to come down from heaven and invent him. During my stays at the Savoy, with Paul at the helm there was never a hitch. No matter what I needed and when I needed it, Paul was always there to solve the problem, with finesse, grace, charm and a smile. There is no one who knows London – indeed all of England – better. And no one who can solve a problem faster. When visiting England, my family and I would never seek help from anyone but Paul. He’s the tops.

Ken Ludwig - American Playwright

Paul worked for Radisson Edwardian for several years, culminating in managing our Concierge Services at our 5-star Hampshire Hotel in the West End of London. His impeccable style, eye for detail and ability to satisfy remains to this day, as a point of folklore with our many regular guests. Business travellers, those on leisure time, or a mixture of both, all found Paul and his team able to resolve their many and varied requirements.

David Tilley - Commercial Director, Radisson Edwardian Hotels.

Traveling to London becomes an absolute pleasure when Paul has made your arrangements. No challenge is too big or too small. Whether I have needed a table for two at some newly discovered restaurant, or found myself hosting distinguished visitors asking for last minute popular West End shows, I have yet to be told by Paul that it cannot be done and I am always pleased to hear the words ' everything is taken care of ' Paul is a true professional.

Andrew Law President & CEO, International Protector Group Ltd. Bahamas.

It has been my pleasure to know and work alongside Paul Pugh since he first became a London concierge in 1984. I have seen him grow to become possibly the best concierge in London, and moreover – one of the best concierges in the world. He is honest, dependable and totally trustworthy. I recommend Paul and his services to you in the knowledge that you will not be disappointed. It is a pleasure to know him.

Ray Jones, Brand Director -Superbreak Mini Holidays.

Over the considerable number of years I have had the pleasure of working with Paul Pugh, he has assisted in successfully delivering a myriad of requests, too numerous to mention individually. Paul's approach instills confidence, and is consistently matched with outstanding levels of quality and service.

Whether the request has been as simple as a theatre ticket or car service to tickets for Wimbledon finals, Paul has been able to deliver. Nothing is too much trouble, the focus on achieving customer satisfaction is reflected in Pauls approach and has enhanced his reputation both with clients and suppliers alike.

Lionel Benjamin - Hotel Manager Savoy Hotel.

“In the 5 years that Paul and I worked together at the Savoy Group, I found him to be the perfect 21^st century Concierge. Perfectly true to the traditional values of his profession ie nothing is ever too much trouble or impossible but also Totally up-to-date with what is “hot” or “cool” nowadays.”

Klaus Kabelitz - General Manager , The Berkeley Hotel, London.

It gives me pleasure to relate that Mr. Paul Pugh, in his position of head concierge at the Savoy Hotel in London, was of considerable assistance to me on many occasions. I appreciated his service as well as his personality and I would always enjoy working with Paul again.

Maestro André Previn

While I was writer-in-residence, Paul was the heart beat of the Savoy hotel. With grace,diplomacy,charm and discretion, he ran that huge ocean liner of a hotel superbly. He has a wonderful sense of humour, a happy disposition and a keen intellect. He is a man of great taste and style, not to mention a total stud muffin !

Kathy Lette - Previous Writer in Residence at the Savoy and author of 'Dead Sexy'.

Paul is an exceptional professional in our industry and possesses an unrivalled resumé as a top-flight concierge in London’s best hotels that include the Savoy, The Dorchester, and the Berkeley. Paul has formed his own company now, and through his company any client can receive the same unparalleled service they would do if they were guests at any of these prestigious hotels. This is an extremely professional website with serious offerings. Paul is an exceptional professional in our industry and possesses an unrivalled resumé as a top-flight concierge in London’s best hotels

Maurice Hebert - Managing Director - Tzell New England

Over 20 years , Paul gained experience to go along with his natural abilities. I have always been impressed by Paul's 'can do attitude' , willingness to follow through and his personal integrity. In 25 years, my business associates and I , as well as my wife have spent many months in London. Having the Paul Pugh connection is priceless.

Dennis Holbert- Former President Foam Enterprises - USA

Thanks for all your help to making it a great weekend. I was thrilled with the The Greenhouse and I will definitely go back. The boys think we are the best mom and dad for bringing them to Chelsea. It was a really enjoyable afternoon and the tickets for the match were great. Our weekend was super super super

Claire Keelan - Sincerely Paul Client - 2007

Paul. Everything has been wonderful...thank you very much! Your recommendations have been the highlight! Butter & co did a phenomenal job, my client was definitely impressed. I will not only recommend their services, and yours, but will use you again during my next visit. Thanks again,

Jennifer Rota - Director of Sales -Iroquois Hotel, New York.

“ Paul was terrific to work with - very knowledgeable and unbelievably prompt in his responses to my requests. It is wonderful to have such a great contact - certainly makes my job easier as well as impressing my clients. “

Roberta Saltzberg - Tzell New England 2007

Thank you so much Paul for supporting our agents and our company so well. We love working with you.

Maurice Hebert- Managing Director - Tzell New England

“Paul Pugh handled all of our requests prior to our recent stay in London with professionalism and alacrity. We would certainly recommend ‘Sincerely Paul’ for a range of concierge services, including theatre, restaurants, and destination information.

The Scheele Family Temecula , California

Just arrived back after 2 weeks in Scotland. Everything went as planned. The tickets were at the hotel. The weather for the night of the Tattoo was great and the seats were excellent.

Thanks for your help.

Colin Thornley (Construction Management) Mustang Engineers and Constructors LP  

They loved, loved, loved the guide…   You selected the perfect person for them.  They thought he was a reincarnation of one of the kings of England and enjoyed his stories.